Access Denied - Merchant Already Provisioned

An Access Denied - Merchant Already Provisioned error means the terminal was configured with a MID/TID combination that another terminal is already using. Follow the guidance below to get it resolved.

Error Message: Access Denied - Merchant Already Provisioned

Environment: Occurs on card-present transactions.

Root Cause: The terminal has been configured with a MID and TID combination that is already in use by another terminal.

How To Resolve: Send us a request on the Launchpay Support Portal and include the error message and terminal S/N. Our team will research the issue and provide next steps.

• When describing your issue, gather as much information as you can about the issue including Location ID, error messages, screenshots, and user details to expedite the support process.
• To find the Location ID, open the QuickPoint app on the terminal, press and hold the SoftPoint icon at the bottom of the screen for 5–10 seconds, and select Get Help. The Location ID displays on screen.
• For API integrations, please provide the API endpoint details (method and URL), request payload, and response received.